My experience with Rob was phenomenal. He took the time and was very knowledgeable of my service and needs. Thanks to his assistance and heavy lifting during the process, I was in and out of Castle Hyundai with a successful purchase in no time. Thanks, Rob you’re the best. I would refer anyone to Rob.

Rob Ross was professional, funny, transparent, honest and supported me through the entire process. He made sure I understood everything that’s happening and made sure I was comfortable. 5 star service.

Steve helped us out from the moment we got out the car until we left driving home in my new mom car. He was very patient and worked with us to accommodate our needs in a timely manner!

Steve did an excellent job helping my father purchase the Lincoln MKC. Steve is friendly and helpful and would highly recommend.

Howard and Jim were great! Everyone was really nice and took their time explaining everything. I wasn't there for too long and got done really quick, took the car off the lot 😁

I had an excellent experience working with Rob C. at Castle Hyundai Downers Grove. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle without any pressure. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. It's rare to find someone who is both honest and attentive throughout the car-buying process. If you're looking for a dealership that values its customers, I highly recommend asking for Rob. Thanks again for the outstanding service!

Thank you to Rob he was patient and kind during the buying process. He got me a beautiful car with excellent service and made sure to get everything correct before buying.

Steve did amazing job assisting me in purchasing my first car! I appreciate how smooth the process was. He and Kelvin were great and I recommend you pay them both a visit.

Rob was incredibly helpful and supportive. I was really anxious and he was patient and encouraging.

Rob was very helpful and informative. Very easy and enjoyable to work with.

We were greeted right away at the door by Robert C. and he got us going quickly. He was very personable and knowledgeable on the questions I had about the car we were there to see. I did not feel like I was there to get upsold on anything and felt comfortable through the whole process. Definitely would recommend Castle Oak Lawn and Robert C. for keeping the experience of car buying real and smooth.

Great experience with Nick! Friendly, professional, and made the car-buying process easy. Highly recommend him.

Nick took care of me and my lady when we went in, gave us a fair appraisal on our trade and had the car we came in for delivered clean and gassed, all under 3 hours. Very easy to work with. As a former car salesman, Nick is who you want to do business with.

Best customer service!! Met all my needs and expectations! Def will refer friends and family to get you a car her!

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Nate over at Castle Hyundai was great to work with. Made it easy to sell back our SUV. Great experience.

Great experience! Great car.

After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as ... Read More

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DealerRater - May 26, 2026

After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as a team and keep each other informed is terrible. most likely will never deal with this company for a car in the future. the girl i talked to through text was very nice and friendly and there is probably some good people at the dealership but the lies and run around make me give this review! Its sad because now its forcing my hand to want to shop at another hyundai dealership or the local kia it could of been done and over. but nope lies lies lies.

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Certified til 100,000 miles

Rob helped me get the car I wanted.

They’re so kind , Service is very professional and they help you get your car back to working good again not too pushy so far they been treating me so good can’t complain

Courtney was great to work with. Took his time showing me the car. Worked with me on the deal and I ultimately left as a happy customer with a new car. I will be using him on the future. 10 out of 10 experience.

Jake was great see him for a new car!

Tony was a G R E A T guy to work with. Great customer service, very personable, and easy to work with in getting the numbers lined up for my parents new 2026 Tucson Hybrid. Corey (sales manager) was also great to talk with. Can’t forget Kissy in finance was great as well.

Great service and no hassle or pressure. Special recognition goes to Howard, Kissy, and Kelvin.

Came to Castle Hyundai and Jake and Manny were awesome in helping me get a car! When you need a car go see Jake!

I highly recommend this dealership, the sales rep Jake Juric was great!

Jake Juric assisted me today, he is very knowledgeable about every car, make and model. Jake is professional and has great customer service. Within the first 5 min I knew i was in good hands. Jake thank you I love my brand new 2026 Hyundai Elantra!

Am a first buyer and Jake Juric was so patient with walk me thru everything answered any questions I may have am driving off the lot with a 2026 Hyundai Elantra and I fell in love with it doing the test drive I really recommend coming and checking castle Hyundai out you will not be disappointed 🥰

Love love love thank you all especially Howard Calvin and Chrissy amazing people and I got my 2024 with no hassle thank you guys so much 💪🏽 I’ll be back

Purchase a brand new vehicle from Luis and had a smooth experience that what I originally thought I wanted and left out a happy customer of a 2026 Kona . Not to mention the salesman was even able to get my Mom leave with a pickup Santa Cruz truck however the gas wasn’t where it needed to be thanks to Kelvin you guys were absolutely amazing thank you.

UPDATE: After posting my initial review, here is an update of what happened next. One of the senior managers reached out to me, and I explaining what happened. The manager apologized for the situation and experience and wanted to try and remediate what had occurred. The manager worked with me to fix the situation and he refunded me the extra $690 fee that I was forcefully charged during the purchase of the vehicle. I was very appreciative of the manager reaching out to me and helping to correct the situation after the fact. Thank you. --------------------------------------------------------------------- INITIAL REVIEW: I purchased a ... Read More

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Google - May 3, 2026

UPDATE: After posting my initial review, here is an update of what happened next. One of the senior managers reached out to me, and I explaining what happened. The manager apologized for the situation and experience and wanted to try and remediate what had occurred. The manager worked with me to fix the situation and he refunded me the extra $690 fee that I was forcefully charged during the purchase of the vehicle. I was very appreciative of the manager reaching out to me and helping to correct the situation after the fact. Thank you. --------------------------------------------------------------------- INITIAL REVIEW: I purchased a Hyundai Elantra N from Castle Hyundai in Oak Lawn in February 2026. During the buying process, I spent several hours at the dealership attempting to purchase the vehicle at the advertised price of $34,195, plus tax and standard fees (CVR – $15, Cook County fee – $15, license fee – $151, title fee – $165, and documentation fee – $377.63). Throughout the process, dealership staff repeatedly attempted to include additional add-ons that I neither requested nor wanted. These extras were often presented as mandatory or as part of the vehicle’s standard equipment, which was misleading. Despite extended discussions, I ultimately felt pressured into accepting charges for add-ons I did not agree to and cannot reasonably use, as I live several hours away and had traveled a long distance specifically to purchase the car. Most notably, the dealership refused to complete the sale unless I agreed to purchase a “lifetime nitrogen tire inflation package” for $690. This requirement was unreasonable, as using this service would require a 3.5-hour drive each way, making it effectively unusable for me. Customers should not be pressured into purchasing add-ons that are not clearly disclosed as part of the advertised price. In my experience, this practice felt coercive and misleading. The nitrogen tire package, in particular, appears to offer little practical value under these circumstances. Additionally, I was presented with other optional packages—such as rim and interior protection plans costing over $1,200—which I declined. These add-ons were unnecessary and should not be framed as required purchases. Overall, I found this experience frustrating and concerning. I encourage prospective buyers to carefully review all charges, insist on a clear breakdown of costs, and be cautious of any dealership practices that attempt to bundle unwanted add-ons into the final sale.

I was handle by jake easy to work with and was very professional help me walk away in a brand new hyhundai Elantra thank jake you the best

Best customer service experience! Courtney Davis was able to help us every step of the way and was able to help us purchase my wifes dream car with a price that was good for us. Huge thanks to him and to happy hyundai for making the process super easy and stress free. Will definitely go back to them if we want another car :)

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If looking to buy a vehicle Courtney is definitely the salesman to go to ! He made my buying experience a great one compared to others I’ve dealt with . He goes the extra mile to make sure you get what you’re looking for and to get you a good deal . Will definitely go to him anytime my family and friends are looking for a vehicle.

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Courtney gets the job done , Professional , Honest , & Funny , Explained everything to me, didn’t feel like he was just trying make a sale , Thanks , I’ll be back when I ready to upgrade again .

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I was not about to give my business to the dealership, due to interactions with another employee. After meeting with Courtney and him answering my questions and listening to my wants, I walked out with a brand new 2026 at what I was hoping to pay. Professionalism and excellent customer service goes a long way!

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I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several ... Read More

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DealerRater - Apr 25, 2026

I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several issues. I was informed that the diagnostic fee would either be applied toward repairs or covered if the issue fell under warranty. I was later told the check engine light was triggered by a recall involving the knock sensor, meaning the diagnostic should have been covered. During that same communication, Kaitlyn also advised me of additional concerns, including my steering column damage from a prior break-in. She further explained that in order to complete another recall involving a steering-related component, I would first need to pay over $1,000 to repair the steering column. I agreed based on her explicit representation that the repair would restore the steering column to a clean, finished, and “aesthetically perfect” condition. From that point forward, communication deteriorated significantly. I repeatedly had to follow up for updates, and at one point was given a promised completion date on a day Kaitlyn was not even scheduled to work. When I called for updates, I was advised by another staff member to wait until she returned, which is not only unhelpful but highly unprofessional. When I was finally notified that my vehicle was ready, the situation escalated immediately upon pickup: - The check engine light was still on when I started the car. I had to return inside and bring this to Kaitlyn’s attention, after which I was told it was due to a “loose hose.” This raises serious concerns about the quality and completeness of the work performed. - The steering column remained visibly broken and open, directly contradicting what I was promised. Only at that point was I informed that an additional $250 would have been required to replace the cover—information that was never disclosed upfront, depriving me of the opportunity to make an informed decision. - My key fob, which worked perfectly prior to service, no longer functioned. Despite being told multiple times that it was “working,” it clearly was not. This required repeated back-and-forth and ultimately escalation. - A basic safety issue—the driver-side brake light—had not been addressed or even identified, despite what I understand to be a standard multi-point inspection. I was given inconsistent and inaccurate explanations for why this was missed, including being told the trunk could not be accessed, which I immediately disproved on-site. At that point, I requested to speak with a manager. Nick assisted and ultimately provided a replacement key, which I initially appreciated. However, this has proven to be a temporary fix rather than a resolution. After returning to regular driving on April 20, it has become clear that the underlying issues were never properly resolved: - The key and locking system continue to function intermittently, strongly suggesting that something was damaged or improperly reassembled in the steering column during the repair. - The automatic lock/unlock feature tied to ignition behavior is inconsistent, further reinforcing that this is not a key issue, but a mechanical or electrical issue caused during service. - The front brakes now appear to be in poor condition—something that should have been identified during any legitimate inspection. In short, I paid over $1,000 for a repair that was misrepresented, poorly executed, and appears to have introduced new problems to my vehicle.

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I had a great experience working with Tony at Castle Hyundai. From start to finish, he made the car-buying process smooth, straightforward, and stress-free. He took the time to answer all my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. Tony was knowledgeable, patient, and transparent throughout the entire process, which I really appreciated. If you’re looking for someone who will actually listen and make the experience easy, I highly recommend asking for Tony. Thanks again for the excellent service!

We had such a wonderful experience at Castle Hyundai! Buying a car for our 16-year-old daughter was a big moment for our family, and Rob Ross made the entire process smooth, stress-free, and genuinely enjoyable. Rob was incredibly kind, patient, and never pushy—something we truly appreciated. He took the time to answer all of our questions and made sure we felt confident every step of the way. Thanks to him, we were able to go home with a beautiful Infiniti for our daughter—and yes, we proudly rang the bell! A big thank you as well to Jim for ... Read More

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Google - Apr 18, 2026

We had such a wonderful experience at Castle Hyundai! Buying a car for our 16-year-old daughter was a big moment for our family, and Rob Ross made the entire process smooth, stress-free, and genuinely enjoyable. Rob was incredibly kind, patient, and never pushy—something we truly appreciated. He took the time to answer all of our questions and made sure we felt confident every step of the way. Thanks to him, we were able to go home with a beautiful Infiniti for our daughter—and yes, we proudly rang the bell! A big thank you as well to Jim for helping make everything come together seamlessly. If you’re looking for a dealership that truly cares about its customers, Castle Hyundai is the place to go. Ask for Rob—you’ll be in great hands!

A great car buying experience! Jake Juric helped us out with our Elantra N Line and was also fantastic. I will definitely be shopping here for my future vehicles!

My experience here was great. Nick was very helpful throughout the whole process, he was very patient and willing to work with me explaining all of our questions. Thank you so much !

Juan is the greatest! He was so charismatic, informative, and took great care of us during our previous two leases and now again for our recent Palisade purchase. Thank you, Juan!

Great service Rob was amazing!

Castle Hyundai is fantastic and I can’t recommend Juan enough! I just purchased my 3rd car from him and he’s the best!

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Luis was very helpful and professional throughout the process. The transaction was smooth, transparent, and I got a great deal. Highly recommended!

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I just sold my car through the KBB buying center. They were so easy to work with, and I got a good deal for my trusty older car. Nathan was so affable, and made the whole process quick.

Went to go look at a car on Saturday with my family and towards the end of the day I seen something I never seen ever in a dealership. The Sales guys and one of the managers; tall African-American guy were drinking liquor in one of the offices. I’m all for having a good time and having drinks, but I don’t think that’s a good look doing it on the clock at the dealership. I’m bringing this to upper management attention because this shouldn't be allowed at the workplace while conducting business. trying to buy ... Read More

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Google - Apr 2, 2026

Went to go look at a car on Saturday with my family and towards the end of the day I seen something I never seen ever in a dealership. The Sales guys and one of the managers; tall African-American guy were drinking liquor in one of the offices. I’m all for having a good time and having drinks, but I don’t think that’s a good look doing it on the clock at the dealership. I’m bringing this to upper management attention because this shouldn't be allowed at the workplace while conducting business. trying to buy a vehicle here and all I can smell is alcohol on employees breaths what a joke

My wife and I had one of our best experiences in purchasing a vehicle. We thank Juan Avila for that experience. He was truly helpful, honest and patient in assisting us in our purchase. Our original financing with our bank did not fit our need. Juan worked with us and found us a newer vehicle with a lower financing rate. Going forward I will truly advice my family and friends to go to Castle Hyundai and ask for Juan when purchasing a vehicle. Jose and Andrea Lopez

Luis have an excellent customer service, understanding exactly what we need.at the beginning we aren't sure if we get Tucson he confessed us .we are extremely happy and we thanks him for the help .

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Courtney Davis, my sales representative , was an amazing help for me today. He’s very knowledgeable and was able to answer every question I had thoroughly. Honestly went above and beyond with his customer service

Efficient and professional, im an uner driver, time is money, first time fix!

Mr Vience and his team did an amazing job. My engine seized on me and i had it towed there to Castle and he was very informative tentative with great communication. My vehicle will only go here for now on dont find to many mechanics that care these days. Thank you

Got a safety recall on my Hyundai Sonya and Castle Hyundai fixed me up with no problem. Fast service and very capable people. Highly recommended!

It was a great customer service Jake and Emmanuel was so patient with us showing us different cars and explaining us everything. They have great offers .

Great service

Long waits.

We had a really great experience at the Hyundai dealership, and I especially want to highlight Jovanni, who helped us through the entire process. From the start, he was professional, patient, and genuinely helpful. He answered all our questions and made sure we felt comfortable every step of the way. Also want to give credit to the managers, who were very welcoming, friendly, and great to work with. Overall, we’re very happy and would definitely recommend! Best car buying experience that we ever had 👌🏻

Great experience at this Hyundai dealership! The whole process was smooth, professional, and stress-free. Huge thanks to Jovanni—he was knowledgeable, patient, and really went the extra mile to make sure I got exactly what I wanted. Highly recommend asking for him if you’re planning to buy a car!

Everyone so generous! And friendly! I really appreciate for this new step in my life. And start my credit.

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Great friendly service staff and nice waiting area with complimentary coffee snacks and water and phone charging stations Car was serviced fast

Robert did a great job for us start to finish.. I would recommend this dealer and also him .

Oak lawn hyundai was amazing! Jake and Jim were very helpful and hospitable and helped me get my first car! I got a 23 Nissan kicks

Heyyy just got my 2020 Nissan Rogue fully loaded. The manager Jim & sales Rep Sergio was amazing from start to finish. I was up front coming in .. like hey my credit is shot due to an accident, I got XY Z for a down payment. They definitely worked with me and when I say I LOVE new beauty truck..low miles, fully loaded with leather seats, panoramic sunroof, everything u will love they definitely delivered. I highly recommend if you don’t like people that sale you false dreams and I’m BIG on customer service and wasting my time (... Read More

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Google - Mar 15, 2026

Heyyy just got my 2020 Nissan Rogue fully loaded. The manager Jim & sales Rep Sergio was amazing from start to finish. I was up front coming in .. like hey my credit is shot due to an accident, I got XY Z for a down payment. They definitely worked with me and when I say I LOVE new beauty truck..low miles, fully loaded with leather seats, panoramic sunroof, everything u will love they definitely delivered. I highly recommend if you don’t like people that sale you false dreams and I’m BIG on customer service and wasting my time (lying). Clean environment & Great customer service you can’t go wrong. Aw yea and some good snacks 😂 Ask for Sergio 😀 He definitely cool and a great vibe. ❤️ and yall love freebies with buying a car uesss🤏🏾🤏🏾🤏🏾 2 free oil changes and tire rotation. Tell them Tytiana Referred yall. Thanks 😘

Alicia is amazing!

Very good service, and have people that are willing to work with you to gain your business. Sergio was a big help with my new purchase.

The service was absolutely amazing! I came in a little anxious but that was immediately turned around when me and my husband started working with Jake Juric. He was commucative, efficient, and willing to work with us! We ended up leaving with a 2026 Hyundai Elantra, which is way more than what I came in expecting!

Excellent treatment and assistance

Want to say thank you Katie Gardner for getting my moms vehicles taken care of you are very polite and thank you for getting things ordered for both vehicles and thank you Nick Youngblood and a shout to my techs Big Mike and Jimmy see you all soon

Got a Kia from Rob @ Hyandai 10/10

I bought a 2026 Hyundai Elantra with Rob Ross at castle Hyundai. The whole process was quick & easy, he was very helpful

Just had my oil changed with other things that need attention after 30,000 on my car. Vincent took care of me and he was knowledgeable, kind and very courteous. Thank you Vincent.

Juan was awesome!!!! He made a promise and got me a car!!!! My favorite salesman!!!!! Please shop with Castle Hyundai in Oaklawn!!!!

Wonderful experience buying our pre owned certified Tucson. No glitches, good price, helpful staff!

Great service from the team at Castle Hyundai. They worked to ensure we were comfortable and got us the best deal available on our new Sonata.

Huge thank you to Louis Diaz, Kevin, and the amazing service department at Hyundai for helping me get into the car I really wanted! They made the whole process smooth, easy, and stress-free. I’m so happy to be driving my fully loaded Hyundai! Louis always treats me like family—this is my second car with him and he always works hard to make things happen. Kevin and the service team were also very helpful and made sure everything was perfect. If you’re looking for great customer service and people who truly care, I highly recommend going to Hyundai ... Read More

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Google - Mar 7, 2026

Huge thank you to Louis Diaz, Kevin, and the amazing service department at Hyundai for helping me get into the car I really wanted! They made the whole process smooth, easy, and stress-free. I’m so happy to be driving my fully loaded Hyundai! Louis always treats me like family—this is my second car with him and he always works hard to make things happen. Kevin and the service team were also very helpful and made sure everything was perfect. If you’re looking for great customer service and people who truly care, I highly recommend going to Hyundai and asking for Louis Diaz and Kevin. Thank you again for the great experience!

Jim and Jake were super helpful with my purchase of the Audi A3 and appreciate them listening to all my questions.

The best dealership I ever been to everyone was nice Lewis was very helpful and understanding .

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This is a great run shop, great communication, and saved me a lot of time and effort! The couple of times that I’ve been there, they have always gone above and beyond and they’re friendly and explain! I still had something major going on that was under warranty and they fixed it. And this dealership, you feel at home inside and I had no problem booking appointment. There’s other dealerships that good luck getting an appointment or talking to anyone. This is the best Hyundai around!

Great service. My car was reparied correctly the 1st time!

They are the best they gave me my asking price and for next to nothing I got free coffee and snacks too plus I brought my dog in ask for Howard

Service was quick,helpful, and just outstanding. I would shop here for my next car.

They took great care

Shout Out to Jake for helping us finnaly find the vehicle we have been looking for. We are New owners to a 2021 Ford Escape thanks to Jake and his awesome customer service. My mom was in a bit of a rush and he went out of his way to make sure we could finish the financing process quickly. Some of the best customer service, the atmosphere is awesome here and its nice to see the employees laughing with one another. Really glad they had the vehicle I was specifically looking for you guys saved the day!