Customer Testimonials

Steve was Direct, attentive, and efficient from the initial test drives to signing the paperwork.

(Translated by Google) Thank you, Luis Diaz, for your help, time, and dedication in explaining everything in detail and clearing up our doubts. It was definitely a very pleasant experience, thank you! (Original) Gracias Luis Diaz por tu ayuda, tiempo y dedicación al explicarnos con detalle y despejas nuestras dudas. Sin duda una experiencia muy agradable gracias!

Steve was so lovely with my husband and I when we went in to buy our new car!

We arrived at Hyundai castle and worked with Jake. Jake made the environment safe with no haggling to purchase a car I didn’t want. Jake worked with me on what I wanted as a customer and got me what I wanted. Jake was very informative and transparent with me. I will be back!!! Thanks Jake.

Mr. Sam Jackson came out and acknowledged our presence, dazzled us with his handshake and his smile, and looked out for our interest in our first ever leasing experience. God Bless him.

Rob was our sales person. He did a great job helping us get a brand new Santa Fe truck. He explained everything and the process didn’t feel rushed. He answered all our questions and was knowledgeable about the vehicles we were interested in. I am still in shock that it’s ours. So grateful for your team for helping us to a fresh clean start in a reliable truck.

Samuel Jackson did an amazing job. Will recommend.

Thanks Steve for finding our next ride and making the process smooth

⭐⭐⭐⭐⭐ I had a great experience with Castle Hyundai Oak Lawn. The team is professional, friendly, and helpful. They make customers feel welcome and provide excellent customer service. I appreciate their patience, professionalism, and willingness to answer questions. I highly recommend this dealership to anyone looking to buy a vehicle. Thank you for your excellent service!

Called the dealer to ask if they had a vehicle before going there in person and they answered with "we already sold it" before i even said any details. They then put me on hold and never returned after 5 minutes. Seems like theyre not interested in selling vehicles

Steve did a wonderful job. He was very knowledgeable and efficient in executing the sale.

Tony G was great! He was very friendly and knowledgeable without being pushy. I would definitely recommend buying your next car here.

My salesmen was great Samuel Jackson.

I had a wonderful experience purchasing my Tucson from Salesman Howard Becker (Castle Hyundai). Mr. Becker was easy to work with, professional, knowledgeable and made the whole process simple. Great communication from start to finish, and he really made sure I was happy with everything. The entire staff at this dealership was great. I am loving my new vehicle.

Jake was really helpful and made the experience less stressful! Thank you

Rob took good care of us.

Samuel L Jackson Hooke dme up yall!!!

Steve was the best to do it. He helped me find the car just right for me 10s all across the board thanks so much Steve!!!

My salesman Steve was awesome!!! Thank you so much for everything.

Samuel Jackson was a helpful and patient in guiding us in the process and info about the new vehicle

Wonderful team!!! I want to especially thank Jake and Jim for the excellent customer service

Steve was a great salesman and very professional. Never pressured me to buying a car which was greatly appreciated. I would highly recommend to buy here.

Courtney Davis was my salesman and he was exceptional! He listened to all my concerns and made the process smooth and easy! I even got a little bow for my purchase! I'll recommend Courtney again! Thank you!!!

Terrible customer service.

Rob is the Best! He helped me get exactly what I wanted while keeping me within my budget. Great experience, very friendly and knowledgeable. Thanks again. I'm excited about my new Santa Fe.

Excellent salesman, very understanding and helpful, keep up the amazing work.

Very friendly. Clean and helpful.

Great Customer Service,

Samuel Jackson great salesman

Turning a bad experience around — Exemplary service from Corey Owens and Alex Mesa I want to leave this review to be completely fair and give credit where it is due. While my initial experience with the dealership had significant complications and frustrating moments, the outcome was completely turned around thanks to Corey Owens and Alex Mesa. Both of them displayed an exceptional level of professionalism, honesty, and genuine empathy. They took the time to listen to my concerns, address the issues with full transparency, and act in complete good faith. In an industry where trust is everything, Corey and Alex ... Read More

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Google - Oct 4, 2026

Turning a bad experience around — Exemplary service from Corey Owens and Alex Mesa I want to leave this review to be completely fair and give credit where it is due. While my initial experience with the dealership had significant complications and frustrating moments, the outcome was completely turned around thanks to Corey Owens and Alex Mesa. Both of them displayed an exceptional level of professionalism, honesty, and genuine empathy. They took the time to listen to my concerns, address the issues with full transparency, and act in complete good faith. In an industry where trust is everything, Corey and Alex showed true loyalty to customer satisfaction, handling my situation with kindness, respect, and utmost care. Their dedication to customer service was truly exemplary. Although the process started on the wrong foot, Corey and Alex restored my peace of mind and made sure every single promise was honored. I am deeply grateful for their honesty and outstanding support. I recommend this dealership solely because of Corey Owens and Alex Mesa, as they are honest, transparent, and truly dedicated to their customers. Silvia

Turning things around — Exemplary service from Corey Owens and Alex Mesa I want to leave this review to be completely fair and give credit where it is due. While my initial experience with the dealership had significant complications and frustrating moments, the outcome was completely turned around thanks to Corey Owens and Alex Mesa. Both of them displayed an exceptional level of professionalism, honesty, and genuine empathy. They took the time to listen to my concerns, address the issues with full transparency, and act in complete good faith. In an industry where trust is everything, Corey and Alex showed true ... Read More

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DealerRater - Oct 4, 2026

Turning things around — Exemplary service from Corey Owens and Alex Mesa I want to leave this review to be completely fair and give credit where it is due. While my initial experience with the dealership had significant complications and frustrating moments, the outcome was completely turned around thanks to Corey Owens and Alex Mesa. Both of them displayed an exceptional level of professionalism, honesty, and genuine empathy. They took the time to listen to my concerns, address the issues with full transparency, and act in complete good faith. In an industry where trust is everything, Corey and Alex showed true loyalty to customer satisfaction, handling my situation with kindness, respect, and utmost care. Their dedication to customer service was truly exemplary. Although the process started on the wrong foot, Corey and Alex restored my peace of mind and made sure every single promise was honored. I am deeply grateful for their honesty and outstanding support. I recommend this dealership solely because of Corey Owens and Alex Mesa, as they are honest, transparent, and truly dedicated to their customers. Silvia

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Jake and Corey always come Thu year 2 and snapped again GO GET YALL ONEEEEEEEEEE

Our salesman Samuel Jackson worked hard to find us the car we wanted at an acceptable price.

Had a great experience. Worked Robb Ross. Felt like I got a good deal and fairly decent trade in value. Typical back and fourth. But no bs. Worked out well. Would definitely come here if you are considering buying a hyundai.

Want to buy a car the other day and a gentleman named Samuel Jackson help me out and gave me a great deal on a vehicle go see Mr Jackson he is a great salesman

I told them I wasn’t leaving without a car and I didn’t!

Steve went far above the expectations to help my wife purchase her dream SUV. Great place great pricing

Responsive, attentive service, addressing our questions and concerns.

Staffers in Sales & Finance were attentive & responsive. It was useful that we had researched elements of car buying that were critical to us so we could ask precise questions. As a result, we purchased a car from Castle Hyundai.

Let me start by saying the service here is amazing. Vince and staff were amazing! Communication and service were amazing. Top tier! 10 stars! This is the epitome of dealer service. Give these guys a raise!!!

Courtney Davis was very transparent. He took his time explaining features and answering questions. I was made to feel comfortable with my purchase. I am very happy to have had Courtney for my sales associates. If your looking for a Hyundai he’s your guy 👍🏽

Sammuel Jackson

I had a great experience working with Courtney (salesman) & Corey (GM). I decided to sell my car to the dealership. They made the entire process easy, straightforward, and stress-free. Both were professional, honest, and very helpful throughout the whole transaction. I really appreciated how Courtney took the time to answer my questions and make sure everything went smoothly. I would definitely recommend them to anyone looking to buy or sell a vehicle. Great customer service and a great experience overall!

(Translated by Google) Many thanks to agent Luis Diaz who helped me with my car purchase. Very professional, excellent service. I highly recommend this excellent team. Thank you! 😊 (Original) Muchas gracias al agente Luis Diaz que me ayudó en la compra de mi carro muy profesional excelente servicio les recomiendo a este excelente equipo de trabajo gracias 😊

Horrible Customer Service Absolutely horrible experience with Hyundai. The entire process was disorganized, communication was practically nonexistent, and I was left waiting around forever with no clear answers. I was told my tire was going to be ordered, and it never was. The lack of follow-through and communication is unacceptable. Miguel and whoever else was involved made this experience even more frustrating. Nobody seemed to know what was going on, and I was left feeling like my time meant absolutely nothing. If you tell a customer you're going to order something, follow through or at least communicate what's ... Read More

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Google - Sep 19, 2026

Horrible Customer Service Absolutely horrible experience with Hyundai. The entire process was disorganized, communication was practically nonexistent, and I was left waiting around forever with no clear answers. I was told my tire was going to be ordered, and it never was. The lack of follow-through and communication is unacceptable. Miguel and whoever else was involved made this experience even more frustrating. Nobody seemed to know what was going on, and I was left feeling like my time meant absolutely nothing. If you tell a customer you're going to order something, follow through or at least communicate what's happening. This was an extremely disappointing experience from start to finish. I expected better service, better communication, and a lot more professionalism. I would not recommend dealing with this department based on my experience. Do better, Hyundai!

Super bad customer service they don’t care about the customer

Rob was very professional and answered all questions clearly.

Working with Rob Ross was great. We were able to explore options, ask a lot of questions and did not feel rushed through our shopping experience. Highly recommend!

Do not shop here they give out broken promises

Steve, Manny and Yaz helped me get into my 2026 Hyundai Tucson. As a 3 time Hyundai leaser they really took my loyalty seriously and got me the best deal I could ask for. Thanks fellas. Check them out, you won’t regret it!

Today was more than just purchasing a vehicle, it was an experience I’ll genuinely always remember and appreciate 💯. At a time when I truly needed dependable transportation, Courtney treated me with patience, compassion, honesty, and respect. He didn’t make me feel like just another sale or number. He actually listened to my situation, understood what I needed, and worked hard to help me find the right vehicle at a fair price . Courtney was completely transparent about the numbers and made sure I understood everything before moving forward. I never felt pressured, misled, or pushed toward something overpriced , His ... Read More

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Google - Sep 10, 2026

Today was more than just purchasing a vehicle, it was an experience I’ll genuinely always remember and appreciate 💯. At a time when I truly needed dependable transportation, Courtney treated me with patience, compassion, honesty, and respect. He didn’t make me feel like just another sale or number. He actually listened to my situation, understood what I needed, and worked hard to help me find the right vehicle at a fair price . Courtney was completely transparent about the numbers and made sure I understood everything before moving forward. I never felt pressured, misled, or pushed toward something overpriced , His kindness and willingness to help meant more to me than he probably realizes . I’m sincerely grateful to Courtney for helping make this possible. If you’re looking for a vehicle and want someone who will treat you like a person and not just a customer, please ask for Courtney. He is honest, patient, caring, and truly committed to helping people! Thank you again, Courtney, for going above and beyond for me. Your compassion will never be forgotten!

They tried to charge me $150 for an oil change. Don't go there.

Courtney is fantastic. He takes care of his customers. Great experience and highly recommend Castle Hyundai & Courtney.

Courtney was amazing, he help me get a deal and I was thoroughly satisfied with his service.

Dealt with them on a cpo vehicle. Attempted to increase the “gov fees” from $175 to $800, and increased the list price and tried to make me pay 1k down payment before I had stepped foot in their lot from out of state. There’s a reason most of their cars are listed over 30 day. I had a very fair and honest experience with another Hyundai dealer in the area, I would avoid these guys. Ended up cutting off the conversation when they wouldn’t honor the list price. Do your research on fees!

Luis Diaz was understanding of our needs and was courteous no pressure very relaxed We bought our 1st Hyundai Santa Cruz 😎

Samuel Jackson

The service staff were unfriendly and very rude, simply because I was 30 minutes late for my appointment, the oil wasn't changed.

AVOID: Castle Hyundai Oak Lawn does not allow test-drives on the highway. If you are a buyer, driving on the highway is a REQUIREMENT; you want to know how the cars handles at 65+ mph speeds and wind noise, road noise, cabin noise, creaks/cracks/rattles, acceleration, etc. Avoid a dealer that prevents you from taking a test drive car on the highway. I was attended by a sales associate named "Jake," who scanned my drivers license without telling me the privacy policies and data retention period. I asked him that I wanted to test-drive the car on the ... Read More

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Google - Aug 27, 2026

AVOID: Castle Hyundai Oak Lawn does not allow test-drives on the highway. If you are a buyer, driving on the highway is a REQUIREMENT; you want to know how the cars handles at 65+ mph speeds and wind noise, road noise, cabin noise, creaks/cracks/rattles, acceleration, etc. Avoid a dealer that prevents you from taking a test drive car on the highway. I was attended by a sales associate named "Jake," who scanned my drivers license without telling me the privacy policies and data retention period. I asked him that I wanted to test-drive the car on the highway and he said, "We don't have the license to do that." I was forced to drive around a neighborhood near the dealer. You do not need to tolerate this. Poor customer service and poor business practices. I do not recommend, avoid at all costs. This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

Bad customer experience just purchased some brake pads for one of my trucks and they charged me a !!surcharge fee!!! They give you 2 different invoices. Are we tipping now at dealerships?

My experience with Castle Hyundai completely changed after I bought the car. Before the sale, everyone was friendly and responsive. After the sale was finalized and they received the review they wanted, the customer service dropped off dramatically. I have a warranty, I scheduled an appointment, and they still told me a simple oil change would take 2½ to 3 hours. That’s unacceptable for an appointment and shows no respect for customers’ time. The service department has been disappointing, and the staff’s attitude after the sale makes it clear that customer satisfaction isn’t a priority. I expected much better ... Read More

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Google - Jul 24, 2026

My experience with Castle Hyundai completely changed after I bought the car. Before the sale, everyone was friendly and responsive. After the sale was finalized and they received the review they wanted, the customer service dropped off dramatically. I have a warranty, I scheduled an appointment, and they still told me a simple oil change would take 2½ to 3 hours. That’s unacceptable for an appointment and shows no respect for customers’ time. The service department has been disappointing, and the staff’s attitude after the sale makes it clear that customer satisfaction isn’t a priority. I expected much better support after purchasing a vehicle here. Unfortunately, I can’t recommend Castle Hyundai based on my experience.

This dealership is professional in all areas. All employees are very knowledgeable about the automobiles that they are selling. They are extremely courteous and very concerned with customer satisfaction!! I had a wonderful experience here and strongly recommend Castle Hyundai to all !!!

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They have Cortney Davis and Jim Youngblood who are very good. Courtney was very helpful in helping me secure a vehicle and when I had an issue he was there to help me. xxxxxxto Courtney. Great job.

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Courtney was awesome, got me into my new car trouble free. Very knowledgeable and was able to asnswer any question I had!

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DO NOT BUY HERE!! Salesman Courtney "sold" me a 2023 Chevy Trailblazer. I consistently stated that I did not need to leave with a vehicle that day & I just needed numbers, but he insisted that I would be able to get the car. I put a down payment on the car, sat for hours and eventually left in what I thought was my vehicle. Two weeks later, today, I go into the dealership because my check engine light came on days after I got the car. As I was about to leave, Fernando from financing refused to give ... Read More

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Google - Jun 25, 2026

DO NOT BUY HERE!! Salesman Courtney "sold" me a 2023 Chevy Trailblazer. I consistently stated that I did not need to leave with a vehicle that day & I just needed numbers, but he insisted that I would be able to get the car. I put a down payment on the car, sat for hours and eventually left in what I thought was my vehicle. Two weeks later, today, I go into the dealership because my check engine light came on days after I got the car. As I was about to leave, Fernando from financing refused to give me back my keys and I was given the run around. Eventually, Fernando informed me that the bank did not approve me the way that they initially told me I was. I asked countless times why wasn't i informed that this was a possibility & even pointed out the fact there's another review on here with a similar experience to which i was they were trying to fix things "behind the scenes" & told the other reviewer posted fake check stubs, BUT MINE WERE NOT FAKE!!! Now, I am without a vehicle and my initial down payment until they return the money back to my card. Everyone I've told about this experience has said i they've never heard of something like this happening before. This was extremely disappointing & shady business. I would not recommend them to anyone and would give 0 stars if possible.

Nightmare....Here's there great Customer Service they say is so EXCEPTIONAL, they sold me a 2020 jeep Rubicon and upon my request to see the vehicle washed before purchasing Like a fool I trusted the sales man when he told me the paint job was pristine....there was rust ALL OVER MY TRUCK IM PAYING 40,000 for after taxes....so after leaving a review I was contacted by their SALE MANAGER Jim Youngblood who had me come in, swore he knew nothing about it, made a deal with me that if I took down my review he was going to fix ... Read More

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Google - Jun 25, 2026

Nightmare....Here's there great Customer Service they say is so EXCEPTIONAL, they sold me a 2020 jeep Rubicon and upon my request to see the vehicle washed before purchasing Like a fool I trusted the sales man when he told me the paint job was pristine....there was rust ALL OVER MY TRUCK IM PAYING 40,000 for after taxes....so after leaving a review I was contacted by their SALE MANAGER Jim Youngblood who had me come in, swore he knew nothing about it, made a deal with me that if I took down my review he was going to fix EVERY RUST SPOT. LOOKED ME IN MY EYES, SHOOK MY HAND. 2 weeks later I get my truck back still covered in rust. Are you flipping kidding me, the 2 spots that were painted on the door, they did an AWFUL JOB LEAVING DIMPLES IN THE PAINT ON THE ENTIRE DOOR, a spot that was done by my windshield they left a nasty drip mark. and the hell with the other 7 spots all over car including the doors,and my hood. My truck was returned to me with a broken start stop engine system, my top all scratch to hell and the door they painted STILL HAS 2 RUST SPOTS ON IT, they didnt even complete one door. Well NOW JIM YOUNGBLOOD NOT ONLY KNOWS ABOUT IT, BUT PUT ME IN A WORSE SITUATION, NOT CARING AT ALL HOW MY TRUCK WAS RETURNED TO ME. Needless to say, never heard from him again.After several attempts to get the name of where he sent my car to, I still have no idea, they apparently refuse to give me the name. My truck was returned to me in worse condition then when they got it. Now I have a complete mess on my hands, I'm stressed like you wouldn't believe, and they have NERVE TO GIVE ME ATTITUDE. This place is unbelievable. So yea, ofcourse they are nice to make a deal with you. Who wouldn't be, your filling thier pockets, But when put to the test.....THIS IS THE OUTCOME.....A FUTURE IN COURT...OH, and don't Ever purchase the new hyundai Tuscan, thats what they gave me for my rental which was doing something called ghost braking, for no reason while driving this car would slam on the brakes ON ITS OWN SLAMMING ME INTO STEERING WHEEL, ALMOST CAUSING SEVERAL ACCIDENTS, there's even more but, I think you get the idea, save yourself the headache, go somewhere ELSE UNBELIEVABLY UNPROFESSIONAL

I recently visited Castle Hyundai in Oak Lawn after being told over the phone that I was approved and could likely drive home in the vehicle I wanted with approximately $500 down. For over a week, I repeatedly asked the sales manager and staff for payment information and financing details before making the trip. Instead of receiving clear answers, I was encouraged to come to the dealership and was led to believe the vehicle I wanted was realistically within reach. After taking time away from work and my responsibilities as a caregiver, I drove to the dealership only to discover that ... Read More

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Google - Jun 24, 2026

I recently visited Castle Hyundai in Oak Lawn after being told over the phone that I was approved and could likely drive home in the vehicle I wanted with approximately $500 down. For over a week, I repeatedly asked the sales manager and staff for payment information and financing details before making the trip. Instead of receiving clear answers, I was encouraged to come to the dealership and was led to believe the vehicle I wanted was realistically within reach. After taking time away from work and my responsibilities as a caregiver, I drove to the dealership only to discover that the actual terms were nowhere close to what had been implied. The vehicle I wanted would have required around $6,000 down or payments approaching $1,000 per month. I understand that financing decisions ultimately come from lenders and not the dealership. What I do not understand is why nobody was straightforward with me from the beginning. If the vehicle I wanted was not realistically available under my financial situation, all someone had to do was tell me. I would have appreciated an honest conversation such as, "We can't get that vehicle approved under the terms you're looking for, but we do have other options available." Instead, I spent two hours of my time feeling like I was brought in under false expectations only to be redirected toward different vehicles. That felt more like a sales tactic than a transparent customer experience. To be fair, the salesperson I worked with was professional, respectful, and genuinely helpful. I do not believe the employees are bad people. My frustration is with the process and the lack of transparency before I arrived. Customers deserve honest information upfront so they can make informed decisions about whether a trip to the dealership is worth their time. Had I been given realistic numbers from the beginning, I could have decided for myself whether to move forward or wait until my financial situation improved. Transparency builds trust. Unfortunately, that was missing from my experience.

Tony Garcia is a very great, not to mention professional salesman! He was generous and kind, and not to mention persistent! He took his time with me as I was very indecisive (Lol)! However, he made sure I was happy and satisfied with my purchase and was able to assist with a good price. Thanks for everything Tony!

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I had a very disappointing experience with Tyler and his manager Nathan at Castle Hyundai. Before I came in, they told me they would offer $74,000 for my Camaro and even suggested it could be more after seeing the car in person. Tyler had already seen detailed pictures of the vehicle, and the car was in immaculate, like-new condition exactly as described. Based on those conversations, I took time out of my day and spent nearly 2 hours dealing with the dealership. After all that, they came back with an offer of only $69,000—a huge difference from what I was led to ... Read More

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Google - Jun 22, 2026

I had a very disappointing experience with Tyler and his manager Nathan at Castle Hyundai. Before I came in, they told me they would offer $74,000 for my Camaro and even suggested it could be more after seeing the car in person. Tyler had already seen detailed pictures of the vehicle, and the car was in immaculate, like-new condition exactly as described. Based on those conversations, I took time out of my day and spent nearly 2 hours dealing with the dealership. After all that, they came back with an offer of only $69,000—a huge difference from what I was led to expect. I already had legitimate offers at $74,000 and ended up selling the car elsewhere for that amount the same day. Had they been upfront from the beginning, I would not have wasted my time making the trip. The most frustrating part is that nothing about the car’s condition was a surprise. They had photos beforehand and knew exactly what they were looking at. The experience felt like a classic bait-and-switch on expectations and showed a lack of respect for a customer’s time. I won’t be doing business with Castle Hyundai in the future and would encourage others to get written offers before making a trip.

Dealership was welcoming and let us take our time looking around before making any decisions.

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MONEY GRAB!!!!!AWFUL!!!!!! Dropped my car off Monday night for Tuesday morning appointment. Power goes out Wednesday night. Understandable. I didn’t have power from Wednesday to Saturday. Tried to get my car since they were shut down mid-day- they couldn’t release it. My car was there 10 days and never diagnosed!!!!!!!!!!!!!!! You had a day and half BEFORE POWER WENT OUT. Called Monday- no status on car. Tuesday- still no status JUST EXCUSES! I was told they were backed up from power being out and weren’t accepting new clients. So i decide to go IN PERSON. I walk ... Read More

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Google - Jun 20, 2026

MONEY GRAB!!!!!AWFUL!!!!!! Dropped my car off Monday night for Tuesday morning appointment. Power goes out Wednesday night. Understandable. I didn’t have power from Wednesday to Saturday. Tried to get my car since they were shut down mid-day- they couldn’t release it. My car was there 10 days and never diagnosed!!!!!!!!!!!!!!! You had a day and half BEFORE POWER WENT OUT. Called Monday- no status on car. Tuesday- still no status JUST EXCUSES! I was told they were backed up from power being out and weren’t accepting new clients. So i decide to go IN PERSON. I walk in… everyone is walking around with NO SENSE OF URGENCY. Giving me EXCUSES. IVE NEVER NOT HAD A DEALERSHIP HONOR MY APPOINTMENT TIME!!!! WHY WASN’T MY CAR DIAGNOSED BEFORE THE POWER WENT OUT?? They say ohhh there were people ahead of you. Okayyyyyyy?????? Thats BUSINESS! HONOR YOUR COMMITMENTS!!! In person, no one cared. AND THEY WERE STILL TAKING CARS!!!!!! I saw a woman pull in and drop her car OFF!!!!!!!!!!!!! I confronted them about it and i said, are you STILL TAKING APPOINTMENTS?!!?!! HE LAUGHED AND SAID YES!!!!!!!!!!!!!!! AVOID AT ALL COST!!!! So i get upset and they try to kick me out! BUT YOU HAVE MY CAR!!!!! I’m not leaving without my property!!!! I SHOULD BE UPSET!!!! To act like i shouldnt be UPSET IS CRAZY!!! I am disabled! I NEED MY CAR. What if something happens to me??? I need to get to the hospital, walgreens was without power- couldn’t get my prescriptions. So I was stranded at home without transportation to get my prescriptions from a further Walgreens location!!!! And to be met with such callousness and disregard IS ABSURD!!!!!!!!!!!!!!!! But, I guess you have to consider the location. :-/

"Great experience with Luis Diaz! Thank you🙂Friendly, honest, and very helpful. They made the car-buying process easy and stress-free. Highly recommend!"

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i called in advance to see and test drive this 2023 hyundai venue at around 1:30pm today to check the availability. the salesman, Ignacio, told me the car was available, and then proceeded to text me at the time i was supposed to be there (5pm) that he has the car pulled up, and asked me if i was on my way to the dealership. i drove an hour there, hoping to see the car. when we arrived, i was told the car was sold this morning. i tried to call to ask him why he lied and he let the ... Read More

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Google - Jun 9, 2026

i called in advance to see and test drive this 2023 hyundai venue at around 1:30pm today to check the availability. the salesman, Ignacio, told me the car was available, and then proceeded to text me at the time i was supposed to be there (5pm) that he has the car pulled up, and asked me if i was on my way to the dealership. i drove an hour there, hoping to see the car. when we arrived, i was told the car was sold this morning. i tried to call to ask him why he lied and he let the phone ring. terrible service. and they STILL tried to sell me a car.

my daughter called on a car she was interested in and spoke to ignacio. we had an appt at 5, were late - he was texting us asking us if we were still coming because he had the car pulled up and ready to check out. we arrived an hour later, drove in two cars about 30 miles, planning to buy this car, only to find out it had been sold this morning. they said this happened because he is in a call center in another building. someone is lying. thanks guys!

Best customer service!! Met all my needs and expectations! Def will refer friends and family to get you a car her!

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So inconsiderate in the service department. Will 100% take forever and not care about updating you whatsoever. Would literally take my car anywhere but here for service in the future

After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as ... Read More

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DealerRater - May 26, 2026

After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as a team and keep each other informed is terrible. most likely will never deal with this company for a car in the future. the girl i talked to through text was very nice and friendly and there is probably some good people at the dealership but the lies and run around make me give this review! Its sad because now its forcing my hand to want to shop at another hyundai dealership or the local kia it could of been done and over. but nope lies lies lies.

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The front desk clerk didn't have a clue. We were ready to purchase a Genesis but he didn't know where to send us. Happy owner of a Lexus.

i had the worst experience with this dealership. back in January my engine broke down so i had the car towed in and it took 2 months before i got my vehicle back. when it finally was ready, i got my car back with no engine splash shield cover and my air filter housing was broken so everything was hanging. then after dropping off my car to get that replaced i call and get told it’ll be 25 minutes once i get there i waited 40 minutes before someone told me the technician left my vehicle lifted and didn’t complete the ... Read More

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Google - May 5, 2026

i had the worst experience with this dealership. back in January my engine broke down so i had the car towed in and it took 2 months before i got my vehicle back. when it finally was ready, i got my car back with no engine splash shield cover and my air filter housing was broken so everything was hanging. then after dropping off my car to get that replaced i call and get told it’ll be 25 minutes once i get there i waited 40 minutes before someone told me the technician left my vehicle lifted and didn’t complete the job and had already left for the day. after they swapped out my engine, my car now goes limp when i reverse uphill but i’d rather pay out of pocket at a different dealership to fix it at this point. definitely wouldn’t recommend trusting this dealership with your vehicle. service is also horrible.

I had a very disappointing experience with this dealership’s service department. The work performed on my vehicle was careless and unacceptable. After servicing my engine, they failed to reinstall certain plugs and incorrectly positioned parts, which led to metal components rubbing against each other. I later took my car to another Hyundai dealership, where the technicians were surprised by the level of negligence in the prior work. I also have video evidence from that visit clearly showing the missing plugs and improper installation. For the past three weeks, I have repeatedly tried to contact the lead service manager, Nick, ... Read More

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Google - May 2, 2026

I had a very disappointing experience with this dealership’s service department. The work performed on my vehicle was careless and unacceptable. After servicing my engine, they failed to reinstall certain plugs and incorrectly positioned parts, which led to metal components rubbing against each other. I later took my car to another Hyundai dealership, where the technicians were surprised by the level of negligence in the prior work. I also have video evidence from that visit clearly showing the missing plugs and improper installation. For the past three weeks, I have repeatedly tried to contact the lead service manager, Nick, but he has consistently been unavailable. I have left multiple messages without receiving a response. Additionally, when I have spoken with service advisors, their misogynistic, egotistical, and borderline discriminatory attitudes have come through clearly, which only added to the frustration of this experience. At this point, I plan to escalate the issue to Hyundai Corporate and pursue further action, as I have given this dealership several opportunities to address and correct the situation without success. If you value the longevity and safety of your vehicle, I strongly recommend seeking service at a different Hyundai location.

Best customer service experience! Courtney Davis was able to help us every step of the way and was able to help us purchase my wifes dream car with a price that was good for us. Huge thanks to him and to happy hyundai for making the process super easy and stress free. Will definitely go back to them if we want another car 🙂

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Never going back! Inept service dept! Julian is the worst there! Went in to have a strut fixed a couple weeks ago! A couple days later I was called to bring my truck in as Hyundai called and wanted them to replace the driver side strut as well. I asked if I needed an appointment and was told no. So today I go in and low and behold, I needed an appointment! Julian was neither empathetic or accommodating, didn't even offer to schedule an appointment! To think I was thinking of trading in my truck and buying a new 2026 ... Read More

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Google - Apr 29, 2026

Never going back! Inept service dept! Julian is the worst there! Went in to have a strut fixed a couple weeks ago! A couple days later I was called to bring my truck in as Hyundai called and wanted them to replace the driver side strut as well. I asked if I needed an appointment and was told no. So today I go in and low and behold, I needed an appointment! Julian was neither empathetic or accommodating, didn't even offer to schedule an appointment! To think I was thinking of trading in my truck and buying a new 2026 model. Oh well! Plenty of dealers out there! I will add, service rep Will has always been a good solid dude, that goes out of his way to make accommodations, he is a great asset!

If looking to buy a vehicle Courtney is definitely the salesman to go to ! He made my buying experience a great one compared to others I’ve dealt with . He goes the extra mile to make sure you get what you’re looking for and to get you a good deal . Will definitely go to him anytime my family and friends are looking for a vehicle.

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Courtney gets the job done , Professional , Honest , & Funny , Explained everything to me, didn’t feel like he was just trying make a sale , Thanks , I’ll be back when I ready to upgrade again .

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I was not about to give my business to the dealership, due to interactions with another employee. After meeting with Courtney and him answering my questions and listening to my wants, I walked out with a brand new 2026 at what I was hoping to pay. Professionalism and excellent customer service goes a long way!

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I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several ... Read More

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DealerRater - Apr 25, 2026

I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several issues. I was informed that the diagnostic fee would either be applied toward repairs or covered if the issue fell under warranty. I was later told the check engine light was triggered by a recall involving the knock sensor, meaning the diagnostic should have been covered. During that same communication, Kaitlyn also advised me of additional concerns, including my steering column damage from a prior break-in. She further explained that in order to complete another recall involving a steering-related component, I would first need to pay over $1,000 to repair the steering column. I agreed based on her explicit representation that the repair would restore the steering column to a clean, finished, and “aesthetically perfect” condition. From that point forward, communication deteriorated significantly. I repeatedly had to follow up for updates, and at one point was given a promised completion date on a day Kaitlyn was not even scheduled to work. When I called for updates, I was advised by another staff member to wait until she returned, which is not only unhelpful but highly unprofessional. When I was finally notified that my vehicle was ready, the situation escalated immediately upon pickup: - The check engine light was still on when I started the car. I had to return inside and bring this to Kaitlyn’s attention, after which I was told it was due to a “loose hose.” This raises serious concerns about the quality and completeness of the work performed. - The steering column remained visibly broken and open, directly contradicting what I was promised. Only at that point was I informed that an additional $250 would have been required to replace the cover—information that was never disclosed upfront, depriving me of the opportunity to make an informed decision. - My key fob, which worked perfectly prior to service, no longer functioned. Despite being told multiple times that it was “working,” it clearly was not. This required repeated back-and-forth and ultimately escalation. - A basic safety issue—the driver-side brake light—had not been addressed or even identified, despite what I understand to be a standard multi-point inspection. I was given inconsistent and inaccurate explanations for why this was missed, including being told the trunk could not be accessed, which I immediately disproved on-site. At that point, I requested to speak with a manager. Nick assisted and ultimately provided a replacement key, which I initially appreciated. However, this has proven to be a temporary fix rather than a resolution. After returning to regular driving on April 20, it has become clear that the underlying issues were never properly resolved: - The key and locking system continue to function intermittently, strongly suggesting that something was damaged or improperly reassembled in the steering column during the repair. - The automatic lock/unlock feature tied to ignition behavior is inconsistent, further reinforcing that this is not a key issue, but a mechanical or electrical issue caused during service. - The front brakes now appear to be in poor condition—something that should have been identified during any legitimate inspection. In short, I paid over $1,000 for a repair that was misrepresented, poorly executed, and appears to have introduced new problems to my vehicle.

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Surface department, not friendly at all I bought parts and refuse to do the warranty on it and he was very rude with me I would never go back there again

Castle Hyundai is fantastic and I can’t recommend Juan enough! I just purchased my 3rd car from him and he’s the best!

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Luis was very helpful and professional throughout the process. The transaction was smooth, transparent, and I got a great deal. Highly recommended!

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I am submitting this formal review to document material service failures at Castle Hyundai, located in Oak Lawn, Illinois. I. Failure to Remediate Scheduled Recall Repairs On March 31, 2026, I presented my 2023 Hyundai Palisade for a pre-scheduled service appointment to address two of three outstanding open recalls. Upon completion of the appointment, I was advised that only one recall had been performed and I was present at the dealership from 9am until 1:30pm. This outcome is inconsistent with representations made to me prior to the appointment. The assigned service associate represented that components required for the seatbelt recall could not be ... Read More

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Google - Mar 31, 2026

I am submitting this formal review to document material service failures at Castle Hyundai, located in Oak Lawn, Illinois. I. Failure to Remediate Scheduled Recall Repairs On March 31, 2026, I presented my 2023 Hyundai Palisade for a pre-scheduled service appointment to address two of three outstanding open recalls. Upon completion of the appointment, I was advised that only one recall had been performed and I was present at the dealership from 9am until 1:30pm. This outcome is inconsistent with representations made to me prior to the appointment. The assigned service associate represented that components required for the seatbelt recall could not be ordered until the vehicle was physically present at the dealership — notwithstanding that the recall had been open for several months and that I had been expressly advised by telephone that the seatbelt recall would be remediated at this appointment. This failure to fulfill the scheduled scope of service constitutes a misrepresentation of the dealership's service capabilities and scheduling commitments. II. Unresolved Electrical Defect and Refusal of Further Corrective Action My vehicle exhibits a persistent and recurring electrical malfunction in which the infotainment system becomes inoperable upon deceleration to a complete stop. Specifically, the display goes dark, audio and navigation functions cease, and the vehicle's system cycles off. I provided the dealership with video documentation substantiating the defect prior to service. Following a period of more than one week during which the vehicle remained in the dealership's possession without resolution, a faceplate replacement was performed. This remediation was unsuccessful, and the defect persists. Notwithstanding the existence of documented evidence of the defect, prior unsuccessful repair attempts, and the safety implications of the malfunction, dealership management and its representatives have stated that no further corrective action will be taken unless the malfunction can be reproduced during an on-site inspection. This standard is unreasonable and legally significant. Intermittent electrical faults — by their nature — are not reliably reproducible on demand, and conditioning further warranty service on such reproduction is inconsistent with the dealership's obligations under the Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq., which mandates that warranted consumer products be repaired within a reasonable number of attempts. The dealership's refusal to undertake additional diagnostic or corrective measures may constitute a breach of those warranty obligations. Furthermore, should this defect contribute to a safety incident, the dealership's documented refusal to act despite notice may give rise to additional liability exposure. III. Status Both matters — the incomplete recall remediation and the unresolved electrical defect — remain outstanding as of the date of this submission. I reserve all rights and remedies available under applicable federal and state law, including but not limited to the Magnuson-Moss Warranty Act and the Illinois New Vehicle Buyer Protection Act.

Luis have an excellent customer service, understanding exactly what we need.at the beginning we aren't sure if we get Tucson he confessed us .we are extremely happy and we thanks him for the help .

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If I could give a 0, I would! DO NOT SHOP WITH THEM, they put on a nice act but really do not care about you at all. They just want money and will waste your time.

I had an extremely disappointing and misleading experience with Hyundai. I was told I was approved for a vehicle when, in reality, I was never actually approved at all. Instead, they allowed me to take the car and kept trying to “find a way” to get me approved after the fact. As time went on, they continued to give me false information and eventually called me back into the dealership under the pretense that they could lower my payments by getting me approved through another bank. When I arrived, the story completely changed — suddenly I was told I needed to ... Read More

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Google - Mar 27, 2026

I had an extremely disappointing and misleading experience with Hyundai. I was told I was approved for a vehicle when, in reality, I was never actually approved at all. Instead, they allowed me to take the car and kept trying to “find a way” to get me approved after the fact. As time went on, they continued to give me false information and eventually called me back into the dealership under the pretense that they could lower my payments by getting me approved through another bank. When I arrived, the story completely changed — suddenly I was told I needed to show bank statements proving at least $2,500 in income or I would have to return the car. This entire situation makes no sense because I should have never been allowed to leave the dealership with the car in the first place if I wasn’t approved. That is completely unprofessional and misleading. To make matters worse, the salesperson (Rob) took $680 in cash from me and even paid for my insurance using his personal card, which raises serious concerns about how this dealership operates. After having the car for nearly a month, I was forced to return it, leaving me without transportation and out $680. This experience felt dishonest, unorganized, and potentially unethical. I would strongly advise others to be very cautious when dealing with this dealership. Make sure you are fully approved and everything is properly documented before leaving with any vehicle.

BE AWARE! What a scheme! Took my senior citizen parents to purchase a car they saw the day before. Car was listed for $15,770. The salesman came over and started with the car price $15,770+$3,100 for accessories. He explained that it will be hard to negotiate the $3,100. When i stated we don’t want any accessories he kept trying to state they include accessories and they have to make Money and that is the total price. After 10minutes of trying to discuss the price he finally said he can go talk to his manager which he played the game to walk over ... Read More

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Google - Mar 24, 2026

BE AWARE! What a scheme! Took my senior citizen parents to purchase a car they saw the day before. Car was listed for $15,770. The salesman came over and started with the car price $15,770+$3,100 for accessories. He explained that it will be hard to negotiate the $3,100. When i stated we don’t want any accessories he kept trying to state they include accessories and they have to make Money and that is the total price. After 10minutes of trying to discuss the price he finally said he can go talk to his manager which he played the game to walk over to the manager and back. This is a scheme to get people in the door. When we walked out I made sure to tell the manager this is a BS scheme. I said I would report them and the Salesman proceeded to threaten me saying he will find me and my business and do the same. Never had I or my parents experienced something like this. Stay away!!!

My experience started out good. Then of course the lies of a typical salesman kicks in and made me regret my purchase from castle Hyundai. I purchased a vehicle with my credit union and they provided me with a bill of sale the check was cut once I come to sign everything the new bill of sale has a different purchase for the vehicle. The bottom line they changed the price and I called and talk to Manny several times promising to cut me a check for the difference. No call back no check it’s sad once they get ... Read More

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Google - Mar 24, 2026

My experience started out good. Then of course the lies of a typical salesman kicks in and made me regret my purchase from castle Hyundai. I purchased a vehicle with my credit union and they provided me with a bill of sale the check was cut once I come to sign everything the new bill of sale has a different purchase for the vehicle. The bottom line they changed the price and I called and talk to Manny several times promising to cut me a check for the difference. No call back no check it’s sad once they get your money they tend to be ghost. They falsified a document and have no answers.

I came here asking for a adjustment to my collision settings for my Hyundai kona, the young black man with bleached hair who attended me seemed uninterested and played down my concern for a collision setting that could have caused me a rear end collision. I was told that he doesnt think there's a setting for that and not sure if there was a fix for that and made me feel like im wasting my time coming there. I was told to make an appointment. During trying to make an appointment I was told that it would cost me $200 ... Read More

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Google - Mar 21, 2026

I came here asking for a adjustment to my collision settings for my Hyundai kona, the young black man with bleached hair who attended me seemed uninterested and played down my concern for a collision setting that could have caused me a rear end collision. I was told that he doesnt think there's a setting for that and not sure if there was a fix for that and made me feel like im wasting my time coming there. I was told to make an appointment. During trying to make an appointment I was told that it would cost me $200 dollars,,, that was insane, $200 dollars for a MAYBE we can help, no thank you! I had to drive back to Wisconsin where I bought my vehicle and had my issue fixed with a knowledgeable floor associate.

Everyone so generous! And friendly! I really appreciate for this new step in my life. And start my credit.

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Horrible experience working with this dealer! Their ad on Autotrader said the car had 10 miles on it and was brand new, later found out it had around 5,000 miles on it and it was a service loaner. Then the finance manager told me they charge $690 for "Lifetime Nitro" in the tires, and they refused to remove the cost, that they "put it on all their cars when they come off the truck". Well, nitro in tires isn't a bad thing, but it should only be around $10, NOT $690!!! Total bait and switch tactics from this dealer. STAY ... Read More

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Google - Mar 19, 2026

Horrible experience working with this dealer! Their ad on Autotrader said the car had 10 miles on it and was brand new, later found out it had around 5,000 miles on it and it was a service loaner. Then the finance manager told me they charge $690 for "Lifetime Nitro" in the tires, and they refused to remove the cost, that they "put it on all their cars when they come off the truck". Well, nitro in tires isn't a bad thing, but it should only be around $10, NOT $690!!! Total bait and switch tactics from this dealer. STAY AWAY!!!